2025 Transit Service Plan, Capital Metro


NLA was the public involvement lead for a project to restructure and enhance the Capital Metro transit network. The recommendations in the 2025 service plan, called “Connections 2025”, mainly focused on the bus network and included phased improvements over a 10-year timeframe. The project involved in-depth analysis of population, employment and demographic trends; review of current transit ridership and performance; and a comprehensive public engagement program. Public engagement efforts helped identify transportation needs throughout Central Texas; strengths and weaknesses of the Capital Metro system; and priorities for transit improvements.


NLA responsibilities included:


  • Public involvement plan preparation
  • Stakeholder outreach and coordination
    • Stakeholder identification
    • Stakeholder meeting coordination and staffing
    • Meeting notes and summaries
  • Public Meeting coordination
    • Planning for meeting structure and content
    • Exhibit preparation
    • Sign-in sheets
    • Handout preparation
    • Event staffing and materials
    • Comment inventories
    • Public Meeting Summary Report (including comment responses)
  • Public involvement tools
    • Transit needs/priorities survey and summary reporting
    • Project fact sheet
    • Project brochure
    • Monthly e-newsletter preparation
    • Web-based material creation and production


For more information on the project, please go here




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